Please explain your issue elaborately so that we get to the point of your issue.If it is possible provide image illustration of your issues.
When you're going to ask for support, please provide us your site url, admin panel access. Otherwise your issues may get delayed to be solved.Your site information is only visible to our support staffs, so don't worry about the privacy and the security of your site.
We provide free services for fixing templates' bugs and other kinds of problems related to our developed templates. But we don't provide free customization services. For customization service you'll be asked for payment.
We're also human beings and you know man is not immortal. We may have faults. Please try to cooperate with us and help us building a good relationship with you.